This Privacy Policy explains how Stitch & Style handles personal data when you use the website, contact us, or arrange tailoring, alteration, remodelling, or upcycling services in Canada.
This summary highlights how to navigate the information provided in this policy.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, or raise concerns about our handling of your data. In some cases, we may need to keep certain records for legal, accounting, or operational reasons, even where a deletion request is made.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details where needed to protect confidentiality or to confirm the scope of the request. If a request cannot be fully granted, we will explain the reason in general terms.
We retain personal data for the period reasonably necessary to manage inquiries, complete projects, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where appropriate. Some records may be kept longer if needed to resolve a dispute or comply with a legal requirement.
The revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to the update through the site or other appropriate communication channels.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultation and approval steps, carry out alteration or remodelling work, arrange collection, process payments, maintain records, improve the website, and meet legal, accounting, and security obligations. We may also use project information to coordinate customer communication and to document the scope of work agreed for a garment.
We may share personal data with payment processors, communication tools, website hosting providers, and other operational service providers that support our business. These parties are expected to use the information only for the services they provide to us and to handle it under confidentiality and security obligations where applicable.
We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, prevent fraud, or address a safety or security issue. We may also share information in connection with a business transaction affecting the workshop, subject to appropriate safeguards.
We may collect contact details, project details, garment measurements, assessment notes, booking information, payment-related records, communication content, and technical data such as device and usage information. Where a customer supplies garments or materials for review, we may also process information about the item’s condition, construction, and requested alterations or redesign choices.
We receive personal data when you submit an inquiry, request a quote, arrange a workshop visit, communicate by phone or email, or provide information during an in-person assessment. We may also collect data automatically through the website, including basic usage and device information, and we may record project details created by our workshop during consultation, scope review, fitting, and collection.
We may use essential cookies to operate the site, remember basic settings, and support security functions. We may also use limited preference or analytics cookies to understand how the site is used and to improve page performance. Cookie data is not used to identify you for unrelated purposes.
You can usually block or delete cookies through your browser settings, and some devices allow additional tracking controls. If cookies are disabled, parts of the site may not function as intended. Where the site uses preference or analytics cookies, your browser settings may affect whether those cookies are stored.
